Aircall Launches New AI Features That Empower SMBs to Leverage Daily Conversations to Drive Performance

NEW YORK — Aircall, the phone and communication platform, today announced it is launching new AI features that provide transcription capabilities for sales and support teams looking to increase performance and productivity. Designed to address the growing needs of small to medium businesses (SMBs) in what is an increasingly challenging market — featuring easy-to-use call and voicemail transcription — Aircall’s new technology solution will make it easier than ever for sales and support teams to obtain business insights that can create better efficiencies and help deliver world-class customer experience (CX). According to Salesforce, 66% of customers expect companies to understand…